About WAMC
The Water Administration Ministerial Corporation (WAMC) is a legal entity responsible for delivering water resource management functions set out in the Water Management Act 2000 (the Act) on behalf of the NSW Government.
Three agencies deliver these statutory and regulatory WAMC services: the Water Group in the NSW Department of Climate Change, Energy, the Environment and Water, WaterNSW and the Natural Resources Access Regulator (NRAR).
The 3 agencies contribute to managing the state’s water resources by delivering their WAMC functions, which include developing and implementing policies and plans for sharing water between water users and the environment, making water allocations, undertaking water monitoring, issuing licences and approvals and ensuring compliance with water laws and licences. These WAMC services help ensure water can be made available to water users and the environment on a timely and sustainable basis. WAMC also owns and manages land and other assets and administers controlled activity approvals, including holding financial securities.
WAMC also owns and manages land and other assets and administers controlled activity approvals, including holding financial securities. More information on controlled activities and security bonds is available at: Manage a security bond
Below is a high-level overview of the WAMC agencies’ responsibilities. Detail on the roles and responsibilities for delivering WAMC services across the 3 agencies are set out in the Roles and Responsibilities Agreement.
Fees and charges for WAMC’s water management services
IPART regulates water management prices
The Independent Pricing and Regulatory Tribunal of NSW (IPART) determines the maximum prices that water licence holders pay for water planning, management and compliance services provided by WAMC.
The costs of managing water resources in NSW are recovered partly through WAMC’s water management charges and other fees that IPART determines and are partly paid by the NSW Government.
IPART’s current WAMC price determination period applies from 1 October 2025 until 30 June 2029. To inform its determination, IPART conducted an independent, public review that considered a pricing proposal from WAMC and several rounds of public engagement on issues and draft decisions.
To view the WAMC pricing proposal, stakeholder submissions and IPART’s reports, visit the IPART website.
IPART sets separate prices that WaterNSW can charge for rural bulk water services. These charges, paid by water licence holders on regulated rivers, cover WaterNSW’s costs of operating, maintaining, and upgrading infrastructure to store and deliver water. For more information on rural bulk water prices, visit: Rural bulk water fees and charges.
Current WAMC fees and charges
See IPART’s current WAMC price determination.
To calculate bills for WAMC and rural bulk water prices visit: Billing calculators
A breakdown of how the revenue from WAMC charges under IPART’s current price determination is allocated to different activities can be found at: IPART pricing breakdown
Community engagement on WAMC services and prices
The WAMC agencies engage with customers and the community on all new water management policies, plans, infrastructure investment, rule changes and as part of NRAR’s compliance and enforcement activities. Customer and community engagement is a key input to decisions about water planning, management and compliance in NSW.
WAMC agencies also conducted extensive customer, community, and stakeholder engagement from early 2023 to early 2024 to inform the pricing proposal to IPART. We conducted surveys and interviews through the joint Voice of Customer survey and engaged with WaterNSW’s customer advisory groups and with consultation groups on WAMC outcomes, customer services and options to manage price increases. What we heard through this engagement helped shape proposed WAMC services and costs.
The WAMC Engagement Charter sets out our approach to engagement, in conjunction with engagement strategies of each WAMC agency. The Engagement Outcomes Report summarises the feedback we heard during this process and how it is reflected in our pricing proposal.
Measuring progress against our WAMC outcomes
As part of the 2026-29 price review, WAMC established 4 long term outcomes, with more specific objectives under each one. We will publish a report each year on our progress towards the outcomes and objectives using a series of performance measures and targets, which are being refined to align with IPART’s determination. The first WAMC outcomes report will be published later in 2026. The WAMC outcomes and objectives are set out below.
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Outcome 1 - Enhanced customer experience -
Outcome 2 - Sustainable and effective water resource management -
Outcome 3 - Confidence in water resource management -
Outcome 4 - Value for money
We will make progress towards an enhanced, reliable customer experience with clear and accessible information on water services and billing that enables customers to make more informed decisions about their water.
We will measure our progress towards this outcome using performance measures linked to the following objectives:
- Customers can easily access accurate information they need to make informed decisions about managing their water.
- Improved customer experience due to simple, reliable, and efficient interactions with WAMC and timely outcomes.
We will progress on reducing water theft and improving understanding and easily to use information on water quality, compliance with rules and increase climate response plans to enhance flood and drought resilience.
We will measure our progress towards this outcome using performance measures linked to the following objectives:
- Improved river, floodplain and aquifer ecosystem health.
- Increasing water user understanding of water laws and how to comply.
- Improved resilience to changes in water availability.
We will progress on improving confidence in the government to regulate water use and provide water that meets the quality and reliability expectations of our customers.
We will measure our progress towards this outcome using performance measures linked to the following objectives:
- Improved public confidence in water resource management.
- Increasing community confidence in the enforcement of water laws.
We will increase efficiencies in our services, particularly where there is shared water management, and continue to invest in prudent and efficient activities to provide value for money for our customers.
We will measure our progress towards this outcome using performance measures linked to the following objectives:
- An efficient and effective compliance and enforcement program.
- WAMC services efficiently deliver value for customers and the community.
WAMC reports
View the latest reports on certain output measures and performance indicators set for WAMC by IPART.
View historical reports on key output measures and performance indicators established for WAMC by IPART.
View the reports here
View the statements here
View the price determinations here
Contact us
For more information call us on 1300 081 047 or email us at water.enquiries@dcceew.nsw.gov.au