Washing Machine Exchange program

The Good Guys Commercial will deliver and install your washing machine. Delivery is included in the purchase cost and is a mandatory part of the program. The Good Guys Commercial will remove your old top loading machine for recycling when they deliver your new machine.

The program is administered by the NSW Department of Climate Change, Energy, the Environment and Water.

• Subsidised front loading washing machines are available for purchase by eligible participants from The Good Guys Commercial.
• You must be able to pay for the washing machine within 21 days of your application.
• You must book delivery of your machine within 45 days from when you are notified it is ready for delivery. Failure to do so, may result in your order being cancelled and payment  refunded. 
• Although the program is administered by the department, after your application is approved you will be purchasing a washing machine directly from The Good Guys Commercial. Accordingly, The Good Guys Commercial (and not the department) is solely responsible for the supply, delivery and installation of the washing machine, and dealing with any issues you may have in relation to the washing machine, including maintenance and repair issues.
• The program permits you to apply for one replacement washing machine per household.
• You are not eligible if you participated in previous rounds of the program.
• Eligibility criteria may be changed by the department at any time.

• The Good Guys Commercial will contact you to book your delivery.
• You must have a street address and accessible driveway for delivery and removal.
• You must be available to accept and sign for delivery of the replacement washing machine.
• You must make available and allow collection of your existing top loading machine at the time that is agreed with The Good Guys Commercial. This will be at the same time as your new machine is delivered.
• Existing machines will be removed by The Good Guys Commercial for recycling. You will not be paid for your existing washing machine.

To be eligible for the program, you must:

• be a resident of NSW  
• be more than 18 years old  
• hold a valid and active Pensioner Concession Card, Health Care Card or Low Income Card from Centrelink* or Department of Veterans’ Affairs gold card
• have an existing top-loading washing machine to exchange
• not have participated in previous rounds of the program.

 *A Commonwealth Seniors Health Card is not enough for eligibility for this offer.

Front-loading washing machines offer the largest potential water, detergent, and energy savings.

We chose a model that provided good potential water savings and the best price by buying in bulk, so we can buy more machines, and more people can benefit from the program.

Your household can expect to save an estimated $300 per year on water, energy and detergent costs. It’s estimated you will save around 20 kilolitres of water per year - that’s about enough to fill a backyard swimming pool!

No. We can only deliver to the eligible person’s primary residential address, as held by Centrelink–Services Australia. We cannot deliver the appliance to secondary homes or the addresses of other people. 

No, the program is for one machine for each eligible household. 

To be eligible for the program, you must have an old top-loading washing machine.

No. There are no plans to offer other types of appliances.

No. Replacing an existing washing machine is a key requirement of the offer. If approved, our supplier will remove your existing machine for recycling when they deliver and install your new washing machine. 

We verify all applications using the Centrelink – Services Australia online system. Your application will be rejected if:

• you do not hold a valid concession card entitlement
• you have moved and not updated your new address with Centrelink – Services Australia
• you or someone at your address has already purchased a discounted washing machine through this program
• the name and/or delivery address used in the application does not match the details held by Centrelink – Services Australia.

If you have recently moved, you will need to update your address with Centrelink - Services Australia and resubmit your application.
 

We selected a supplier as a partner for the offer after a competitive tender process, in keeping with NSW Government procurement legislation. To deliver the offer efficiently, the retail partner must: 

• deliver and remove appliances across NSW
• have the capacity to service large sales volumes
• manage a call centre facility
• provide detailed and regular reporting.  

As well as meeting each of these requirements, the retailer/supplier also had to offer significant discounts to further reduce the upfront cost of the washing machines. Including more retailers/suppliers was not practical as it would make the program more expensive to run, reducing the number of households we can help. 

We selected The Good Guys Commercial as our retailer/supplier for the program through a competitive process. 
 

We have included the delivery cost in the subsidised price of the washing machine.

If you are having difficulty placing your application/order online, please contact The Good Guys Commercial team 9am to 5pm Monday to Friday on 1300 225 564 and they will assist you to complete your order over the phone.

If you have a problem with your new washing machine, please contact The Good Guys Commercial team on 1300 225 564 9am to 5pm Monday to Friday or email commercialsupport@thegoodguys.com.au.

The washing machines are allocated on a first come, first served basis. Once the allocations are exhausted, there will be no more machines available for this round.

To find out when we will be opening a new round of the washing machine exchange program, subscribe to email updates.