About the rebates
The NSW Private Water Scheme Pensioner Rebates help eligible residential customers of private water schemes licensed under the Water Industry Competition Act 2006 to pay their water and sewerage bills. These rebates are available to all eligible customers of private water schemes.
Eligibility
You can apply for the private water rebates if:
- you’re the owner of a residence that receives drinking water and/or wastewater (sewerage) services from a private water scheme licensed under the Water Industry Competition Act 2006 and listed in Table 1
- that residence is your principal residence and you’re a customer of the relevant private water scheme retailer/biller.
- you hold one of the following:
- Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA), or
- DVA Gold Health Card marked with either:
- War Widow or War Widower, or
- Extreme Disablement Adjustment (EDA), or
- Totally and Temporarily Incapacitated (TTI), or
- Totally and Permanently Incapacitated (TPI), or
- DVA intermediate rate pension.
| Scheme name/location | Biller name/licensed retailer | Drinking water charges | Wastewater charges |
|---|---|---|---|
| Box Hill North* | Box Hill Water / Altogether Water Group Pty Ltd | No | Yes |
| Catherine Hill Bay | Solo Water | Yes | Yes |
| Central Park, Chippendale | Central Park Water / Altogether Water Group Pty Ltd | Yes | Yes |
| Cooranbong North | Cooranbong Water / Altogether Water Group Pty Ltd | Yes | Yes |
| Discovery Point, Wolli Creek | Discovery Point Water / Altogether Water Group Pty Ltd | Yes | Yes |
| Gundaroo* | Kyeema Wastewater Pty Ltd | No | Yes |
| Huntlee | Huntlee Water / Altogether Water Group Pty Ltd | Yes | Yes |
| Pitt Town* | Pitt Town Water / Altogether Water Group Pty Ltd | No | Yes |
| Shepherds Bay, Meadowbank | Shepherds Bay Water / Altogether Water Group Pty Ltd | Yes | Yes |
*Note: Schemes that are marked with an asterisk (*) in the above list do not bill residents for drinking water. Instead, the local public water utility (for example, Sydney Water) bills residents for drinking water.
To apply for the NSW Private Water Scheme Pensioner Rebates you will need:
- a copy of your bill from your private water scheme retailer/biller for the current financial year, which must have your name and address printed on it
- personal and contact details
- your Services Australia Customer Reference Number (CRN) or Department of Veterans’ Affairs file number
- your Australian bank account details for the electronic funds’ transfer.
Note: Your name and residential address need to be the same on your application, on your water bill and on your pensioner/health card account to be eligible for the rebates.
Apply online and follow the steps to apply for the rebates.
You’ll receive a confirmation number and an email with details on what happens next.
If you’re unable to apply online:
- Call the rebates team on (02) 3816 2771 or email us and we will send an application form to your address.
- Complete your application
- Lodge your application by post to:
NSW Energy Rebates,
PO Box 435,
Parramatta NSW 2124
More information
- You'll receive your rebates as a lump sum payment deposited into your bank account.
- Invoices must be printed, unless:
- they have been prepared from a branded invoice book
- the supplier does not have the capacity to provide printed invoices.
- You can only receive the rebates for your principal place of residence.
- A household can only receive one NSW Private Water Rebate each financial year.
Need help?
We’re happy to help you if you have questions about the rebates or your eligibility.
Feel free to call us on (02) 3816 2771 or email us.